Now Offering Saturday Hours

 

Headquartered in Plano, Texas, AsTech focuses on providing OEM diagnostics to collision repair shops nationwide. Our service enables shops who may not have expert level electronics technicians to work on any vehicle, no matter how complex, and receive advice from a master technician. Our patented asTech™ remote diagnostic device is the leading tool for automotive repair shops that want to perform more efficient work and guarantee better results for customers. With the help of our staff of certified master technicians and Automotive Technicians, identifying all of the issues that need repair on any vehicle is easier than ever.

Employee Benefits and Growth Opportunities

Working within AsTech you will have the opportunity to work with a wide variety of vehicles, the newest equipment, and access to learning all 8 sections of the comprehensive ASE certification and training program, trust us you will have no trouble finding something to love about growing your career with AsTech! 

  • Paid time off
  • Paid training
  • We offer a comprehensive benefits plan including medical, dental, vision, 401k 
  • Technician pay plan means you are paid for all time worked, plus overtime 
  • Several advancement opportunities both in office and in the field
  • We offer variable shifts to allow for home and work life balance

      

 

Automotive Technician / Master Technician (Plano, TX or Jacksonville, FL)

Primary Purpose of the Position

As a key member of the AsTech diagnostic team, the successful technician will virtually diagnose and recommend repairs for vehicles involved in collisions. Your ability to effectively use OEM (original equipment manufacturer) web-based information, Alldata, Identifix and web resources for automotive diagnostics and repair information.

Essential Functions

  • Serve as primary client contact as needed within the service process.
  • Proficient in identification of faults, error messages, module corrections, etc.
  • Perform all necessary diagnostic tests.
  • Ability to quickly learn how to evaluate information and data and provide a comprehensive interpretation of technical information.
  • Proficient in customer reporting.
  • Adept ability to work in a team environment.
  • Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees, clients and insurance customers on a daily and consistent basis.
  • Continuously learn new technical information and techniques in e-learning training sessions in an effort to stay well-informed with rapidly changing automotive technology.
  • Assist fellow technicians in performing technical evaluations.
  • Keep team management aware of mechanical repair problems as they occur.
  • Office environment and computer proficiency (desk job, no hauling heavy tires or leaving with oil on hands)
  • Adhere to all company policy, procedure, safety and environmental rules.
  • Additionally, any other work as required by Company, Management, and team needs. 

Qualifications

  • Strong automotive mechanical diagnosis, problem-solving and repair experience.
  • A technical or vocational school graduate with a minimum of 1 year at car dealership

OR

  • Minimum 2-3 years of experience in an aftermarket repair facility
  • Ability to obtain ASE Master Automobile Technician certifications.
  • Self-motivated, high energy and a client-focused perspective.
  • New car dealership experience is considered a plus.
  • Knowledge of MS Word and MS Excel is considered a plus

If you meet the qualifications listed above and prefer weekends off in an office environment positioned for enormous growth with an automotive service industry leader who puts their automotive technicians first, please send your resume to astechjobs@astech.com today!

Apply Now

In-Shop Technician - Houston, TX

Primary Purpose of the Position

As a key member of the AsTech diagnostic team, you will be based inside client's facility (Houston, TX) the successful technician will virtually diagnose and recommend repairs for vehicles involved in collisions. Our Technicians effectively use OEM (original equipment manufacturer) web-based information, Alldata, Identifix and web resources for automotive diagnostics and repair information to increase scan volumes at their respective shops.

Essential Functions

  •          Primary duties are completed in a shop environment.
  •          Serve as primary client contact as needed within the service process.
  •          Consultative coaching for the necessity of diagnostic scans at assigned shop.
  •          Act as Subject Matter Expert for insurance adjusters regarding diagnostic scanning.
  •          Proficient in identification of faults, error messages, module corrections, etc.
  •          Perform all necessary diagnostic tests.
  •          Ability to quickly learn how to evaluate information and data and provide a comprehensive interpretation of technical information.
  •          Proficient in customer reporting.
  •          Adept ability to work in a team environment.
  •          Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees, clients and insurance customers on a daily and consistent basis.
  •          Continuously learn new technical information and techniques in e-learning training sessions in an effort to stay well-informed with rapidly changing automotive technology.
  •          Assist fellow technicians in performing technical evaluations.
  •          Keep team management aware of mechanical repair problems as they occur.
  •          Computer proficiency is a requirement.
  •          Adhere to all company policy, procedure, safety and environmental rules.
  •          Additionally, any other work as required by Company, Management, and team needs. 

Qualifications

  •          Strong automotive mechanical diagnosis, problem-solving and repair experience.
  •          A technical or vocational school graduate with a minimum of 1 year at car dealership

OR

  •          Minimum 2-3 years of experience in an aftermarket repair facility
  •          Ability to obtain ASE Master Automobile Technician certifications.
  •          Self-motivated, high energy and a client-focused perspective.
  •          New car dealership experience is considered a plus.
  •          Knowledge of MS Word and MS Excel is considered a plus

 

Locations: Houston, TX

Employee Benefits and Growth Opportunities

Working with AsTech you will have the opportunity to work with a wide variety of vehicles, the newest equipment, and access to learning all 8 sections of the comprehensive ASE certification and training program, trust us you will have no trouble finding something to love about growing your career with AsTech!

Apply Now

In-Shop Technician - Kansas City, MO

Primary Purpose of the Position

As a key member of the AsTech diagnostic team you will be based inside client's facility (Kansas City, MO) the successful technician will virtually diagnose and recommend repairs for vehicles involved in collisions. Our Technicians effectively use OEM (original equipment manufacturer) web-based information, Alldata, Identifix and web resources for automotive diagnostics and repair information to increase scan volumes at their respective shops.

Essential Functions

  •          Primary duties are completed in a shop environment.
  •          Serve as primary client contact as needed within the service process.
  •          Consultative coaching for the necessity of diagnostic scans at assigned shop.
  •          Act as Subject Matter Expert for insurance adjusters regarding diagnostic scanning.
  •          Proficient in identification of faults, error messages, module corrections, etc.
  •          Perform all necessary diagnostic tests.
  •          Ability to quickly learn how to evaluate information and data and provide a comprehensive interpretation of technical information.
  •          Proficient in customer reporting.
  •          Adept ability to work in a team environment.
  •          Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees, clients and insurance customers on a daily and consistent basis.
  •          Continuously learn new technical information and techniques in e-learning training sessions in an effort to stay well-informed with rapidly changing automotive technology.
  •          Assist fellow technicians in performing technical evaluations.
  •          Keep team management aware of mechanical repair problems as they occur.
  •          Computer proficiency is a requirement.
  •          Adhere to all company policy, procedure, safety and environmental rules.
  •          Additionally, any other work as required by Company, Management, and team needs. 

Qualifications

  •          Strong automotive mechanical diagnosis, problem-solving and repair experience.
  •          A technical or vocational school graduate with a minimum of 1 year at car dealership

OR

  •          Minimum 2-3 years of experience in an aftermarket repair facility
  •          Ability to obtain ASE Master Automobile Technician certifications.
  •          Self-motivated, high energy and a client-focused perspective.
  •          New car dealership experience is considered a plus.
  •          Knowledge of MS Word and MS Excel is considered a plus

Apply Now

In-Shop Technician - Mesquite, TX

Primary Purpose of the Position

As a key member of the AsTech diagnostic team, you will be based inside client's facility (Mesquite, TX) the successful technician will virtually diagnose and recommend repairs for vehicles involved in collisions. Our Technicians effectively use OEM (original equipment manufacturer) web-based information, Alldata, Identifix and web resources for automotive diagnostics and repair information to increase scan volumes at their respective shops.

Essential Functions

  •          Primary duties are completed in a shop environment.
  •          Serve as primary client contact as needed within the service process.
  •          Consultative coaching for the necessity of diagnostic scans at assigned shop.
  •          Act as Subject Matter Expert for insurance adjusters regarding diagnostic scanning.
  •          Proficient in identification of faults, error messages, module corrections, etc.
  •          Perform all necessary diagnostic tests.
  •          Ability to quickly learn how to evaluate information and data and provide a comprehensive interpretation of technical information.
  •          Proficient in customer reporting.
  •          Adept ability to work in a team environment.
  •          Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees, clients and insurance customers on a daily and consistent basis.
  •          Continuously learn new technical information and techniques in e-learning training sessions in an effort to stay well-informed with rapidly changing automotive technology.
  •          Assist fellow technicians in performing technical evaluations.
  •          Keep team management aware of mechanical repair problems as they occur.
  •          Computer proficiency is a requirement.
  •          Adhere to all company policy, procedure, safety and environmental rules.
  •          Additionally, any other work as required by Company, Management, and team needs. 

Qualifications

  •          Strong automotive mechanical diagnosis, problem-solving and repair experience.
  •          A technical or vocational school graduate with a minimum of 1 year at car dealership

OR

  •          Minimum 2-3 years of experience in an aftermarket repair facility
  •          Ability to obtain ASE Master Automobile Technician certifications.
  •          Self-motivated, high energy and a client-focused perspective.
  •          New car dealership experience is considered a plus.
  •          Knowledge of MS Word and MS Excel is considered a plus

Apply Now

In-Shop Technician - Norfolk, VA

Primary Purpose of the Position

As a key member of the AsTech diagnostic team, you will be based inside client's facility (Norfolk, VA) the successful technician will virtually diagnose and recommend repairs for vehicles involved in collisions. Our Technicians effectively use OEM (original equipment manufacturer) web-based information, Alldata, Identifix and web resources for automotive diagnostics and repair information to increase scan volumes at their respective shops.

Essential Functions

  •          Primary duties are completed in a shop environment.
  •          Serve as primary client contact as needed within the service process.
  •          Consultative coaching for the necessity of diagnostic scans at assigned shop.
  •          Act as Subject Matter Expert for insurance adjusters regarding diagnostic scanning.
  •          Proficient in identification of faults, error messages, module corrections, etc.
  •          Perform all necessary diagnostic tests.
  •          Ability to quickly learn how to evaluate information and data and provide a comprehensive interpretation of technical information.
  •          Proficient in customer reporting.
  •          Adept ability to work in a team environment.
  •          Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees, clients and insurance customers on a daily and consistent basis.
  •          Continuously learn new technical information and techniques in e-learning training sessions in an effort to stay well-informed with rapidly changing automotive technology.
  •          Assist fellow technicians in performing technical evaluations.
  •          Keep team management aware of mechanical repair problems as they occur.
  •          Computer proficiency is a requirement.
  •          Adhere to all company policy, procedure, safety and environmental rules.
  •          Additionally, any other work as required by Company, Management, and team needs. 

Qualifications

  •          Strong automotive mechanical diagnosis, problem-solving and repair experience.
  •          A technical or vocational school graduate with a minimum of 1 year at car dealership

OR

  •          Minimum 2-3 years of experience in an aftermarket repair facility
  •          Ability to obtain ASE Master Automobile Technician certifications.
  •          Self-motivated, high energy and a client-focused perspective.
  •          New car dealership experience is considered a plus.
  •          Knowledge of MS Word and MS Excel is considered a plus

Apply Now

In-Shop Technician - Phoenix, AZ

Primary Purpose of the Position

As a key member of the AsTech diagnostic team, you will be based inside client's facility (Phoenix, AZ) the successful technician will virtually diagnose and recommend repairs for vehicles involved in collisions. Our Technicians effectively use OEM (original equipment manufacturer) web-based information, Alldata, Identifix and web resources for automotive diagnostics and repair information to increase scan volumes at their respective shops.

Essential Functions

  •          Primary duties are completed in a shop environment.
  •          Serve as primary client contact as needed within the service process.
  •          Consultative coaching for the necessity of diagnostic scans at assigned shop.
  •          Act as Subject Matter Expert for insurance adjusters regarding diagnostic scanning.
  •          Proficient in identification of faults, error messages, module corrections, etc.
  •          Perform all necessary diagnostic tests.
  •          Ability to quickly learn how to evaluate information and data and provide a comprehensive interpretation of technical information.
  •          Proficient in customer reporting.
  •          Adept ability to work in a team environment.
  •          Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees, clients and insurance customers on a daily and consistent basis.
  •          Continuously learn new technical information and techniques in e-learning training sessions in an effort to stay well-informed with rapidly changing automotive technology.
  •          Assist fellow technicians in performing technical evaluations.
  •          Keep team management aware of mechanical repair problems as they occur.
  •          Computer proficiency is a requirement.
  •          Adhere to all company policy, procedure, safety and environmental rules.
  •          Additionally, any other work as required by Company, Management, and team needs. 

Qualifications

  •          Strong automotive mechanical diagnosis, problem-solving and repair experience.
  •          A technical or vocational school graduate with a minimum of 1 year at car dealership

OR

  •          Minimum 2-3 years of experience in an aftermarket repair facility
  •          Ability to obtain ASE Master Automobile Technician certifications.
  •          Self-motivated, high energy and a client-focused perspective.
  •          New car dealership experience is considered a plus.
  •          Knowledge of MS Word and MS Excel is considered a plus

Apply Now

In-Shop Technician - Richmond, VA

Primary Purpose of the Position

As a key member of the AsTech diagnostic team, you will be based inside client's facility (Richmond, VA) the successful technician will virtually diagnose and recommend repairs for vehicles involved in collisions. Our Technicians effectively use OEM (original equipment manufacturer) web-based information, Alldata, Identifix and web resources for automotive diagnostics and repair information to increase scan volumes at their respective shops.

Essential Functions

  •          Primary duties are completed in a shop environment.
  •          Serve as primary client contact as needed within the service process.
  •          Consultative coaching for the necessity of diagnostic scans at assigned shop.
  •          Act as Subject Matter Expert for insurance adjusters regarding diagnostic scanning.
  •          Proficient in identification of faults, error messages, module corrections, etc.
  •          Perform all necessary diagnostic tests.
  •          Ability to quickly learn how to evaluate information and data and provide a comprehensive interpretation of technical information.
  •          Proficient in customer reporting.
  •          Adept ability to work in a team environment.
  •          Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees, clients and insurance customers on a daily and consistent basis.
  •          Continuously learn new technical information and techniques in e-learning training sessions in an effort to stay well-informed with rapidly changing automotive technology.
  •          Assist fellow technicians in performing technical evaluations.
  •          Keep team management aware of mechanical repair problems as they occur.
  •          Computer proficiency is a requirement.
  •          Adhere to all company policy, procedure, safety and environmental rules.
  •          Additionally, any other work as required by Company, Management, and team needs. 

Qualifications

  •          Strong automotive mechanical diagnosis, problem-solving and repair experience.
  •          A technical or vocational school graduate with a minimum of 1 year at car dealership

OR

  •          Minimum 2-3 years of experience in an aftermarket repair facility
  •          Ability to obtain ASE Master Automobile Technician certifications.
  •          Self-motivated, high energy and a client-focused perspective.
  •          New car dealership experience is considered a plus.
  •          Knowledge of MS Word and MS Excel is considered a plus

Apply Now

In-Shop Technician - San Diego, CA

Primary Purpose of the Position

As a key member of the AsTech diagnostic team, you will be based inside client's facility (San Diego, CA) the successful technician will virtually diagnose and recommend repairs for vehicles involved in collisions. Our Technicians effectively use OEM (original equipment manufacturer) web-based information, Alldata, Identifix and web resources for automotive diagnostics and repair information to increase scan volumes at their respective shops.

Essential Functions

  •          Primary duties are completed in a shop environment.
  •          Serve as primary client contact as needed within the service process.
  •          Consultative coaching for the necessity of diagnostic scans at assigned shop.
  •          Act as Subject Matter Expert for insurance adjusters regarding diagnostic scanning.
  •          Proficient in identification of faults, error messages, module corrections, etc.
  •          Perform all necessary diagnostic tests.
  •          Ability to quickly learn how to evaluate information and data and provide a comprehensive interpretation of technical information.
  •          Proficient in customer reporting.
  •          Adept ability to work in a team environment.
  •          Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees, clients and insurance customers on a daily and consistent basis.
  •          Continuously learn new technical information and techniques in e-learning training sessions in an effort to stay well-informed with rapidly changing automotive technology.
  •          Assist fellow technicians in performing technical evaluations.
  •          Keep team management aware of mechanical repair problems as they occur.
  •          Computer proficiency is a requirement.
  •          Adhere to all company policy, procedure, safety and environmental rules.
  •          Additionally, any other work as required by Company, Management, and team needs. 

Qualifications

  •          Strong automotive mechanical diagnosis, problem-solving and repair experience.
  •          A technical or vocational school graduate with a minimum of 1 year at car dealership

OR

  •          Minimum 2-3 years of experience in an aftermarket repair facility
  •          Ability to obtain ASE Master Automobile Technician certifications.
  •          Self-motivated, high energy and a client-focused perspective.
  •          New car dealership experience is considered a plus.
  •          Knowledge of MS Word and MS Excel is considered a plus

Apply Now

Manager of Accounting - Plano, TX

Primary Purpose of the Position

The General Accountant position is accountable for the accounting operations of the company, to include the production of periodic financial reports, maintenance of an adequate system of accounting records, and a comprehensive set of controls and budgets designed to mitigate risk, enhance the accuracy of the company's reported financial results, and ensure that reported results comply with generally accepted accounting principles or international financial reporting standards.

Essential Functions

Management

  • Maintain a documented system of accounting policies and procedures
  • Manage outsourced functions
  • Oversee the operations of the accounting department, including the design of an organizational structure adequate for achieving the department's goals and objectives
  • Oversee the accounting operations of subsidiary corporations, especially their control systems, transaction-processing operations, and policies and procedures.

Transactions

  • Ensure that accounts payable are paid in a timely manner
  • Ensure that all reasonable discounts are taken on accounts payable
  • Ensure that accounts receivable are collected promptly
  • Process payroll in a timely manner
  • Ensure that periodic bank reconciliations are completed
  • Ensure that required debt payments are made on a timely basis
  • Maintain the chart of accounts
  • Maintain an orderly accounting filing system
  • Maintain a system of controls over accounting transactions

Reporting

  • Issue timely and complete financial statements
  • Coordinate the preparation of the corporate annual report
  • Recommend benchmarks against which to measure the performance of company operations
  • Calculate and issue financial and operating metrics
  • Manage the production of the annual budget and forecasts
  • Calculate variances from the budget and report significant issues to management
  • Provide for a system of management cost reports
  • Provide financial analyses as needed, in particular for capital investments, pricing decisions, and contract negotiations

 Compliance

  • Coordinate the provision of information to external auditors for the annual audit
  • Monitor debt levels and compliance with debt covenants
  • Comply with local, state, and federal government reporting requirements and tax filings

 

Qualifications (Education, training, experience, competencies)

  • Bachelor's degree in accounting or business administration or equivalent combination of education, experience and training that provides the required knowledge and skills
  • 10+ years of progressively responsible experience for a major company or division of a large corporation
  • Preference will be given to candidates with the Certified Public Accountant or Certified Management Accountant designations

 

Supervisory Responsibility

  • This job has supervisory responsibilities of AR/AP Coordinator.

Travel

  •          This position may require up to 10% travel.  Frequently travel is outside the local area and overnight.

Reports to

  •          CFO

Location

  •          Plano, TX 

Apply Now

Mobile Technician - Houston, TX

Primary Purpose of the Position

As a key member of the asTech diagnostic team, the successful technician will provide full diagnostic services as part of the consulting function to assigned locations and recommend repairs for vehicles involved in collisions. Your ability to effectively use OEM (original equipment manufacturer) web-based information, Alldata, Identifix and web resources for automotive diagnostics and repair information.

Essential Functions

  •          Serve as primary client contact within the assigned client environment.
  •          Assist in identification of faults, error messages, module corrections, etc.
  •          Support the implementation of varied diagnostic tests.
  •          Ability to quickly learn how to evaluate information and data and provide a comprehensive interpretation of technical information.
  •          Proficient in customer reporting.
  •          Proficient ability to work in a team environment.
  •          Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees, clients and insurance customers on a daily and consistent basis.
  •          Continuously learn new technical information and techniques in e-learning training sessions in an effort to stay well-informed with rapidly changing automotive technology.
  •          Assist fellow technicians in performing technical evaluations.
  •          Keep team management aware of mechanical repair problems as they occur.
  •          Mobile Technician environment and computer proficiency (desk job in a car, no hauling heavy tires or leaving with oil on hands)
  •          Additionally, any other work as required by Company, Management, and team needs. 
  •          Adhere to the individual shops' safety regulations and standards.

 

Qualifications:

  •          Strong automotive mechanical diagnosis, problem-solving and repair experience.
  •          A technical or vocational school graduate with a minimum of 1 year at car dealership

OR

  •          Minimum 2-3 years of experience in an aftermarket repair facility
  •          Ability to obtain ASE Master Automobile Technician certifications.
  •          Self-motivated, high energy and a client-focused perspective.
  •          New car dealership experience is considered a plus.

 

If you meet the qualifications listed above and prefer weekends off in an office environment positioned for enormous growth with an automotive service industry leader who puts their automotive technicians first, please send your resume to astechjobs@astech.com today!

Apply Now

Office Coordinator - Houston, TX

Primary Purpose of the Position

Provide administrative support to the Houston, TX branch with professionalism and friendly support. Support the entire branch of Automotive Technicians with processes by ensuring the work files, logs, are accurate and current.  Greet and assist customers by phone or in person, schedule vehicles for repair and/or follow up calls to the customer upon completion and delivery of the vehicle. Consistently and accurately input vehicle information into field management system.

Essential Functions

  • Responsible for performing clerical, and administrative duties including but not limited to answering phones, coordinating schedules, data entry, accounts payable / accounts receivables and data management.
  • Processing and maintain information related to repair orders and processing of payments.
  • Liaison between the front office and field technicians.
  • Provide quotes to insurance adjusters / Estimators.
  • Follow-up with customers via email and phone.
  • Heavy incoming call environment from clients in a Business to Business setting
  • Prepares various reports and updates regarding rental updates, call center updates, write-offs/collections, production list
  • Greet and assist customers by phone or in person
  • Replies appropriately in business matters via email, letter, phone, fax (ex. thank you cards, address update requests, business gifts, and/or follow-up calls to the customer upon completion and delivery of the vehicle.

Qualifications (Education, training, experience, competencies)

  • Ability to type 50 wpm
  • Clear and efficient communication skills 
  • Attention to detail; excellent organization Skills
  • Ability to concentrate in a busy work environment
  • Sense of urgency and time management skills
  • Pro-active, self-motivated, conscientious and adaptable
  • Flexibility for quick turn around on coordination and reporting for leadership
  • Basic knowledge of automobiles/vehicles is a plus
  • Valid driver license and satisfactory Motor Vehicle Report (MVR)

Reports to

  • Vice President of Business Development / Mobile

Location

  • Houston, TX

 

Apply Now

Sales Support and Customer Service Manager - Plano, TX

Primary Purpose of the Position:This position will manage the sales support and technical support and fulfillment related activities.  This position will monitor and increase client utilization of their asTech devices. Will also be responsible for administering the employee satisfaction survey.

Essential Functions

  • Provide oversight and coaching for staff to ensure all sales support, technical support, fulfillment and client service activities meet and exceed quality and satisfaction expectations
  • Ensure that incoming sales and client support calls, emails and HubSpot inquiries are prioritized and responded to in the most effective manner
  • Responsible for hiring, development and performance management of staff in functional group
  • Keeps management informed by preparing and submitting results reports, such as daily Scan reports, weekly Financial and Fulfillment results, and monthly and annual Sales, Fulfillment and Scan analyze
  • Resolves client complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
  • Monitor client utilization of their asTech devices and contact clients to increase utilization by offering training, technical assistance or other support needed
  • Supervises computer system input, invoice and report output, and system operation procedures
  • Reviews work orders for quality control
  • Manages the scheduling of support coverage
  • Administer and oversee the employee satisfaction survey
  • Administer payroll for group and provide fill-in support as necessary
  • Enforce policies and procedures for the team
  • Mentor group with daily training and suggestions
  • Will Serve as subject matter expert for the group

 

Qualifications (Education, training, experience, competencies)

  • Bachelor degree in a related field or equivalent combination of education, experience and training that provides the required knowledge and skills
  • Minimum 2 Years’ experience in a sales role utilizing CRM tools
  • Minimum 1 Years’ experience in a sales support management role
  • Experience in inventory, fulfillment, technical support and/or quality assurance preferred
  • Excellent report writing skills
  • Problem-solving and decision making, sound judgment
  • Ability to coach others with demonstrated project leadership responsibility
  • Capable of delivering outstanding sales support and client service results
  • Microsoft Office suite (explorer, word, excel, outlook etc.)
  • Exhibit excellent communication with entire staff and clients.
  • Open and flexible to change coupled with the ability to adapt quickly to a rapidly changing industry

Supervisory Responsibility

  • This position has supervisory responsibilities

Travel

  • No travel is expected for this position

Reports to

  • VP Sales and Marketing

Location

  • Plano, TX

Apply Now

Sales Technical Support Specialist - Plano, TX

Primary Purpose of the Position: The Sales Technical Support Specialist will support all the customer service related activities including answering and making inbound and outbound phone calls in support of asTech usage, technical questions, sales, and service. Responsible for training new customers using WebEx to effectively use their devices. 

Essential Functions

  • Answer technical phone calls pertaining to potential asTech sales and services
  • Provide IT advice and troubleshoot setup issues with devices in the field
  • Resolve issues/complaints or problems with the use of the asTech™ device
  • Support customers use of the device by providing training and set up for scanning
  • Ongoing training of institutional knowledge for the asTech™ device and operating systems
  • Set up training and conduct them on an as needed basis
  • Train new customers using WebEx in how to most effectively use their devices
  • Answer Phones/ Customer Service for various issues (i.e. assisting with Wi-Fi or device setup, helping with account information, helping with log in issues, etc.)
  • Customer follow-up calling and assessing which shops have not done scans over a designated period; calling to see if those customers would like to set up training or need assistance
  • Provide backup support for preparing asTech™ devices for the field, shipping, and inventory management
  • Maintain customer files and ensure they are complete

Qualifications (Education, training, experience, competencies)

  • Minimum of High School Diploma
  • College degree preferred
  • Minimum of 2 years’ proven experience in IT. DHCP servers, DNS, TCP/IP.
  • Great phone etiquette required
  • Problem-solving and decision making, sound judgment
  • Capable of delivering outstanding customer service results

Reports to:  Sales and Customer Support Manager

 Location: Plano, TX

 

Apply Now

Training and Development Manager

Primary Purpose of the Position

This position is responsible for creating and implementing training programs and overseeing the development of automotive diagnostic technicians. This includes setting performance metrics, evaluating productivity, and helping employees create long-term career plans.

Essential Functions

  • Develop, implement, and monitor training programs within an organization.
  • Create brochures and training materials.
  • Develop multimedia visual aids and presentations.
  • Create testing and evaluation processes.
  • Prepare and implement training budget.
  • Evaluate needs of company and plan training programs accordingly.
  • Conduct performance evaluations.
  • Provide companies with classroom and field training, demonstrations, on-the-job training, meetings, conferences, and workshops.
  • Develop classroom facilitators.
  • Provide performance feedback.
  • Conduct continuing education training.
  • Provide leadership development education.
  • Build solid cross-functional relationships.
  • Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.
  • Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.
  • Help develop pay and progression systems
  • Work closely with HR/Recruiting to ensure skill requirements and job functions are well-defined for new technical positions
  • Provide HR/Recruiting with skill assessment tests that can be administered during the interview process
  • Participate in the interview process for key hires
  • Conduct orientation sessions.
  • Build a skills database/repository for all staff
  • Identify candidates for training and ensure employees remain up-to-date on the latest automotive developments
  • Assist with the development of strategic plans.

 

Qualifications (Education, training, experience, competencies)

  • Bachelor’s degree
  • 8 years in technical training and development required
  • Automotive or mobile electronics experience preferred.
  • Minimum of two (2) years leading a team of two or more people.
  • Proven ability to design, develop and deliver complex material
  • CRD, ASE, MECP and I-CAR certification

Supervisory Responsibility

  • This position does not have any direct reports at this time.

 

Travel

  • This position may require up to 30% travel.  Frequently travel is outside the local area and overnight.

Reports to

  • Director of Human Resources

Location

  • Plano, TX 

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