Background:
An independent, mid-sized collision repair facility in the southeast wanted to grow its in-house diagnostic capabilities and take greater control of its scan revenue. After initially starting with the standard All-In-One subscription, the shop partnered strategically with their asTech account manager, who—through a deep understanding of the shop’s need —provided tailored operational support that led to a subscription upgrade, unlocking higher scan volume, improved billing efficiency, and a significantly stronger return on investment.
Operational Goals
- Increase in-house scan volume without disrupting workflow
- Gain visibility into diagnostic performance and profitability
- Improve reimbursement alignment with insurance partners
- Streamline processes to support future calibration opportunities
Solution:
Their goals were realized by taking their subscription to the next level and unlocking additional features. The shop was already using the standard AIO subscription, which provided foundational access to OEM and OEM-Compatible scans. With growing interest in scaling diagnostics and increasing ROI, their asTech Account Manager recommended the All-In-One Gold plan to drive higher efficiency and revenue retention.
- The access to these additional Gold Subscription Features made the difference:
- Cellular-enabled AIO tablet: Built-in hotspot eliminated Wi-Fi dependency and scan delays
- OEM-Compatible scans not billed by asTech: Shop retains 100% of insurance reimbursement
- Rules Engine configuration: Streamlined scan execution to match insurance billing needs
- Dynamic calibration roadmap: Opened the door for additional in-house revenue opportunities
- Performance reporting support: Helped shop leadership track scan volume, revenue, and trends
| Feature | All-In-One | All-In-One Gold |
|---|---|---|
| Monthly Fee | Standard fee | Higher-tier flat rate |
| Scan Types Included | OEM & OEM-Compatible Scans | OEM & OEM-Compatible Scans |
| Dynamic ADAS Calibrations | Pay-per-use | Included |
| Static ADAS Calibrations | Pay-per-use/in-shop | Included |
| Remote Support | On-demand | Priority access |
| adasThink Estimate Review | Included | Included |
| All-In-One Device Hardware | Included | Included |
| Usage Reporting & Insights | Basic | Enhanced tools |
| Training & Onboarding Support | Standard onboarding | Personalized training |
| Ideal For | Variable-need shops | High-volume shops |
This allowed the shop to increase their scan volume by 102%; 4x their initial volume with no added workforce headcount. Other highlights:
- Improved billing consistency through more streamlined workflows
- Subscription paid for itself in under 30 days through local scan reimbursement
- Faster turnaround using cellular tablet, eliminating downtime
Why an upgrade in their subscription made the difference
The standard All-In-One plan gave the shop essential access to remote diagnostics. But the upgrade provided the tools to turn that
access into a profitable, efficient workflow. By retaining 100% of local scan revenue and reducing operational delays, the upgrade
enabled a measurable, immediate return — while laying the foundation for future service expansion, including dynamic calibrations.
Strategic Outcome
With expert guidance from their asTech Account Manager and a tailored setup, the shop now operates with greater diagnostic efficiency, billing clarity, and revenue control. What began as a conversation about better value has turned into a scalable, high-performing in-house diagnostic model.
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