From Outsourcing Calibrations to Capturing Over 500 a Month In-House
Multi-Store Operator Streamlines Operations, Expands Calibration Services, and Achieves Record Growth
Background:
A growing multi-location collision repair network in the pacific northwest initially outsourced all calibrations to third parties but faced operational inefficiencies due to inconsistent processes. This led to poor tracking, underperforming metrics, and missed revenue opportunities.
Business Operations Prior to Implementation/Customer Pain Points
- Inconsistent Processes: Lack of standardized operating procedures (SOPs) for calibrations resulted in poor tracking, missed revenue and underperforming metrics
- Outdated Equipment: Used outdated scanning tools, impacting diagnostic accuracy & efficiency
Implementation of SOPs & Calibration Labs (January 2024 – April 2024):
To address the challenges faced by the MSO, asTech implemented structured SOPs that aligned processes with production goals, while also identifying opportunities for calibrations. To capitalize on the calibration opportunity, asTech launched five dedicated calibration labs across multiple locations, while simultaneously upgrading their scanning technology. These improvements streamlined operations and elevated service quality.
Key Changes Post-Implementation
- Standardized Calibration & Scanning Processes: The shop faced challenges in tracking and measuring metrics related to their scanning and calibration processes. The implementation of consistent SOPs improved operational effectiveness and performance tracking
- Dedicated Calibration Labs: The creation of five dedicated calibration labs across two states enabled in-house calibrations, continuous improvements, and provided a more streamlined, integrated solution for their calibration and scanning needs
- Upgraded Technology: With upgraded and necessary scanning equipment, the shop ensures compatibility with evolving vehicle technologies, improving quality & quantity of scans per month
- Ongoing Assessment Checkpoints: The MSO also implemented continuous improvement strategies with regular assessment points, focusing on refining the process towards set goals, contributing to both operational efficiency and service quality of calibrations and scans
Results
- Record Calibration Volume: 529 in-house calibrations completed in January 2025—the highest monthly total in company history (155.7% growth since April 2024)
- From 0 to 3,854 calibrations in just 9 months (1,761% growth since April 2024)
- Massive Revenue Impact: Nearly $2 million of top-line revenue generated in just 12 months
- Scaling Operations: Grew from 0 to 5 calibration labs (500% growth), with 14 technicians & 2 porters
- Rapid Expansion: Grew from 35 to 39 shop locations in 12 months (11.4% growth)
- Improved Efficiency & Accountability: Standardized processes & technology investments streamlined operations, reducing errors and increasing service reliability
Takeaways:
The MSO’s partnership with asTech transformed its calibration and scanning operations, shop efficiency, and service capabilities. By implementing standardized SOPs, investing in cutting-edge technology, and launching dedicated calibration labs, asTech significantly impacted results and revenue of the MSO. With a focus on continuous improvement, the MSO is well-positioned for sustained success in the collision repair industry.