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Why OEM Repair Procedures Have To Be the Repair Standard

Posted on 09/20/18

The way collision repairs are completed is changing. Repair times, as well as diagnostic and repair procedures are available via the OEM repair procedure websites. As a quality focused repair shop, every repair should start with proper research of the OEM repair procedures.  

Vehicles are more complex. Proper training is crucial to building a quality repair center. Access to the manufacturer’s repair procedures is crucial to your staff’s understanding of how to properly repair the vehicle diagnostic and electronic systems.

OEMs issue position statements for diagnostics and repairs, specifying the correct methodology. Take for instance, Honda's OEM Position Statement regarding diagnostic services. Honda’s statement requires pre- and post-repair diagnostic services after a vehicle has been in a collision.

While the insurer's influence is still extremely strong, there are no gray lines from OEMs. It's in black and white, detailing the procedures to follow for diagnostics and repairs. But why is it so important to repair vehicles to the OEMs specifications?

OEMs Know Their Vehicles

Of course, the most obvious reason for repairing to OEM specifications is that they know the vehicles best. Engineers spend thousands of hours developing vehicles and the repair processes that go along with them. It stands to reason that they are the authority in repairs for their vehicles.

Researching OEM Repair Procedures Can Save Time

Researching OEM repair procedures will actually cut down on repair times. Repair technicians using the OEM repair information find the guidance they need to complete safe and proper repairs the first time.

A wiring repair, for example, is simple enough. But is there a module or sensor that requires calibration after the repair? Is communication properly restored in the vehicle? If the OEM specifications aren't followed, a fault or dashboard indicator may pop up later on. These situations can be avoided with the proper research completed up front before repairs begin.

Safety Is First

There simply should be no compromise where safety is concerned. Properly followed OEM repair processes will restore vehicles to the OEM intended operating capability.

Think about replacing a driver's seat after a collision repair where an airbag deployed. It seems straightforward, but there are nuances in the OEM specifications that must be followed. The Occupant Classification System requires seat calibration, otherwise, there's a possibility of an airbag system fault in a collision - all without an airbag light present!

Builds Confidence in Your Customers

Following OEM procedures instills confidence in your customers. What sets your shop apart from all the other repair centers? While both shops may staffed with trained professionals, your customers will choose a shop that follows the OEM recommended repair processes.

Clearly stating that your facility follows OEM repair specifications is a selling tool. It gives customers the peace of mind that their car will be fixed to the highest standards.

How Does asTech® Fit In?

When your shop is equipped with the asTech® full suite of vehicle electronic repair services you have access to OEM tools operated by asTech ASE Certified Master Technicians. Technicians who have access to all of the OEM repair procedures.