Increase Profits Through Planning
Repairing collision-damaged vehicles requires a complete focus.
Collision repair professionals have a “fixing things” personality, but instinct alone may not be enough to run a profitable business. Some shop owners and managers prefer to manage by “tribal knowledge” rather than implementing a planned and controlled production environment. Many collision repair operators have moved to implementing controlled production processes such as 100% repair blueprinting. The process happens pre- production and increases repair efficiency, shop profits and overall customer satisfaction.
Begin with the Facts
It’s a mistake to assume that there is or isn’t hidden damage. These assumptions can cost valuable cycle time and cause repair shops to miss important customer delivery dates. The number one item that will affect your CSI rating is not delivering a vehicle on time.
From the moment a vehicle comes into your shop, you need to think about one thing: beginning the repair process based on facts and not assumptions. Collision repair has three main variables: Frame Damage, Suspension Damage, and Diagnostic or vehicle electronic issues. All three must be “measured” to ensure they are within factory specifications. The sooner these variables are removed from the repair process, the more profitable the shop will be. Once you have all of the facts about the vehicle, including the history and information about non-accident related damage, it’s time to schedule the vehicle for repairs.
Subletting Repairs Equals Loss of Control
Basing repair plans on facts allows shops to apply the proper resources at the just the right time which allows the shop to complete the repairs on time. This includes identifying the need to sublet any portion of the repair. Not all shops have the tools required to perform every repair on every vehicle. Conducting fact-based analysis up front will determine exactly which repairs can be done in-house and which repairs, if any, need to be sublet outside the repair facility.
Delays can happen even in a controlled shop environment, but the second the vehicle leaves a shop to be repaired by someone else, you lose complete control of the repair process and the ability to protect guaranteed completion dates. Implementing proactive repair planning, vehicle scans, vehicle measurements and repair documentation reduces the need to sublet a vehicle simply because of a “feeling” that it may be too complicated for your team.
A Happy Customer Has Their Vehicle Repaired Correctly and Delivered On Time
You meet your customers by accident; but you can’t effectively run your business that way. Moving from a reactive production environment to a proactive lean process environment doesn’t happen overnight or by accident. asTech® can help you reach your goals. With the patented asTech® Remote Diagnostic Device, you can build a proactive process that can reduce your cycle times by eliminating costly production delays and identifying all diagnostic/electrical damage sustained by the vehicle before the repair process begins. Gathering all available repair documentation and keeping more repairs in-house is the number one key to controlling the variables that negatively impact on-time delivery. Incorporating pre and post scans using the asTech® Remote Diagnostic Device provides immediate rewards for your facility, your sanity, you staff, your satisfied customers, and your key business partners.